Warranty Terms

KickAss Products Limited Warranty - United States

1. Warranty

a. KickAss guarantees its Products to be of acceptable quality in accordance with the California Song-Beverly Consumer Warranty Act.

b. Subject to this policy, if a Product fails to be of acceptable quality during the Warranty Period due to a defect in material or workmanship, KickAss will (at their discretion) either:

i. repair the Product; or

ii. replace the Product with the same or equivalent Product (with regard to function, specification and design); or

iii. provide the Customer with a refund for the purchase price of that Product.

c. The repair or replacement of a Product or part does not restart or extend the Warranty Period for the Product.

d. KickAss may repair Products using refurbished parts provided KickAss is reasonably satisfied the parts are durable, will function and perform properly for the duration of the warranty period and are of equivalent or better condition when compared to existing components.

e. If KickAss provides a refund or replacement Product, title to the refunded/replaced Product will pass to KickAss from the date the Product is delivered to KickAss.

f. KickAss may, at their discretion, decline Warranty if proof of original purchase cannot be provided.

g. The Warranty is non-transferrable.

h. The benefits to you pursuant to this clause are in addition to the other rights and remedies you may have pursuant to applicable law.

2. Scope of Warranty

a. The Warranty does not cover a Product that, in the opinion of KickAss or an authorized independent assessor, has become of unacceptable quality due to:

i. Improper use or operation of the Product(s);

ii. Faulty or incorrect installation;

iii. Unauthorized disassembly, tampering, repairs or modifications;

iv. Mold, insects, animals, adverse weather, accidents, reasonable and expected wear and tear or deterioration of perishable or consumables items.

b. The Warranty does not apply if:

i. The Product has been on-sold by the customer; or

ii. The Product has been exported for use outside of United States; or

iii. The Product has been used for commercial use by government organizations or commercial fleet applications.

c. The Warranty does not cover:

i. Costs, losses or charges:

1. Of removing or installing the product;

2. Directly or indirectly associated with the product failing to remain of acceptable quality.

3. How to make a Warranty Claim

a. To make a Warranty Claim the Customer must:

i. Visit the support portal and submit a ticket using the contact form associated with the Product; or

ii. Email warranty@kickassproducts.com

b. Return shipping of the Product will be arranged, at the cost of KickAss, to a determined appropriate facility for the Product to be assessed.

c. Once an assessment has been completed, KickAss will contact the Customer, provide the outcome of the assessment and what action will be taken.

4. Definitions

In this policy:

a. Customer means a person who purchased a Product in the United States either directly from KickAss Products or from an Authorized Reseller;

b. KickAss Products means KickAss Products (3040 E. 12th Street, Los Angeles, CA 90023);

c. Product means a product sold by Kickass Products;

d. Purchase Price means the purchase price and cost of delivery for a Product;

e. Warranty means the Warranty set out in this policy;

f. Warranty Claim means a claim made by a Customer under the Warranty in accordance with Clause 3;

g. Warranty Period means the period commencing from the original date of purchase of a Product and ending after the identified period for that Product.

h. Perishable or consumable items means items that are expected to wear through normal use of the product and may require replacement or servicing. This includes but is not limited to seals and bearings.

Warranty TermsUpdated 8 months ago